If you believe that goods you purchased from us are faulty, damaged or not as described, then please contact us and explain your problem. If you leave a message with us, we will endeavour to return your email within 24 business hours -as we are a small company please bere in mind that we may not return an email to you immediately. If it cannot be resolved, we may ask you to return them within a reasonable time frame, with an explanation of the problem, and we will deliver a refund or rectify the problem. We need the coffee back so that we can determine what went wrong from our end so as to avoid any repeat problems. We will accept returned coffee with up to 100grams missing, ie enough for you to determine if something is wrong.
Where you exercise your right to cancel an order, we will give you a refund within 30 days of the cancellation. Once an order is dispatched by us, it cannot be cancelled, but you may return it, unopened, for a refund if you find it unsatisfactory for whatever reason.