Customer Help
Our Happiness Team is Always Here to Assist
Common purchase queries answered
Orders and Shipping
Please allow UP TO 5 full business days for delivery.
More:
- Our couriers deliver more than 99% of our orders the day after they collect it from us.
- On those rare occasions it may have mistakenly been sent to another part of the country, in which case it self corrects but takes a couple days to get back to you.
- So kindly note that we cannot entertain any enquiries until 5 full business days have passed since you placed your order with us.
- Couriers do not deliver on weekends or public holidays.
In this unlikely scenario please contact us and we will get in touch with our courier to see what the issue is.
Putting your Eircode in the order – this really is vital to expedite your delivery
Adding a comment at our checkout if your place is hard to find or if they can leave it with a friend or on your porch if you are out
In this unlikely scenario please contact us and we will get in touch with our courier to see what the issue is.
Select what you would like to purchase and go to the checkout.
- Tick the “New customer? Create an account?”. This is located just below your billing information.
- Input a Password.
- Your email and password will then be your login details for Badger and Dodo.
- Input all your billing, shipping and payment details and place your order.
- Your account is then set up for any future purchases.
- Please use the “My Account” at the top of the page.
- Enter your email and password.
- Select the person icon again, this will bring you to your account.
- Select “Addresses” on the left hand toolbar.
- Select “Edit” and make your updates and click “Save Address”.
Please contact us directly to make this update.
If your order has already been dispatched, we will contact the courier.
Please use the DPD Parcel Tracking
You will receive an email and a text with your tracking number
Use this link to track your order: https://dpd.ie/tracking
Please contact us if this does not work for you.
We now ship to anywhere in Europe.
We do not ship to the US, Australia or the UK. A billing address can be used for these locations but the shipping address must be within Europe.
Only Registered Users can earn 1 Badgercoin for every €5 spent, worth €0.25 each
The Badger coins are applied once your order is completed.
Badgercoins available to spend will be available in your next checkout.
If you need to swap an item
Returns and Exchanges
If you believe that goods you purchased from us are faulty, damaged or not as described, then please contact us and explain your problem and we will do our best in customer service to make you happy.
If something breaks in transit then please take photos and notify us immediately and include photos of the package and the item that has broken so that we can address the situation swiftly and get a new package out to you ASAP.
We may replace it in whole or in part and please note that by nature of courier some boxes may be dented during transit.
Please contact us and provide us with your order number and images.
We can then address the situation swiftly.
If this is our error, we will arrange a DPD collection.
If the is the customer error, please arrange the return to the below address:
BADGER & DODO
BALLYNAFAUNA
FERMOY
CORK, P61 XF50
Please email admin@badgeranddod.ie or call (085)7062019
Log into your account.
- Please use the “My Account” at the top of the page.
- Enter your email and password.
- Select the person icon again, this will bring you to your account.
- Select “Addresses” on the left hand toolbar.
- Select “Edit” and make your updates and click “Save Address”.
Where you exercise your right to cancel an order, we will give you a refund within 30 days of the cancellation.
Once an order is dispatched by us, it cannot be cancelled, but you may return it, unopened, for a refund if you find it unsatisfactory for whatever reason.